State Farm® Insurance Agent John Hall

"I do not recommend this State Farm office due to a lack of foresight and accountability. My home was denied coverage because of its condition—which I completely understand, as it’s a fixer-upper we’re repairing. That’s not my complaint. The problem is they did not warn us that this might be an issue before we switched. A simple disclaimer could have prevented this: "Due to the challenges of insuring certain homes, State Farm may perform on-site inspections before fully committing to a policy. If your home has deferred maintenance, trash, debris, or other concerns, we recommend discussing this with your agent and possibly keeping your current policy until after the inspection results." If I had received something like this, I would have kept my previous insurance until the inspection was done. Instead, we switched, were denied, and had to return to our prior insurer—at a higher cost. My bigger concern is that someone with a home in worse condition could be denied by State Farm, then have their original insurer also re-inspect and deny them, forcing them to scramble for coverage with other companies—and possibly end up completely uninsured. When I raised this concern, the Office Manager didn't seek to understand where I was coming from, saying they’d done all they could. John, the agent, did call later and was more understanding, but because most communication came from the Office Manager, I have very little confidence in this office to protect my interests or address future concerns."

"The staff at the John Hall agency, especially Kelly and Kadeesha, are the only reason I choose to stay with State Farm. They both have went above and beyond to keep me as a customer. Returning calls and emails ontime and when promised is important and makes me feel like I'm vital to your operations. I appreciate the time they take to explain things to me as sometimes my frustrations get in the way of me hearing what they really were trying to tell me. Overall they are the reasons I chose to stay. Thank you ladys!! Oh.. and my daughter reminds me that you guys are the only send out cards.. holiday cards. Birthday cards and customer anniversary cards. And those again make us feel special.. Thank you guys for all you do/did for me!! John"

"Great service at this agency! I recommend them to everyone with insurance needs!"

"I’ve been with John Hall and State Farm for nearly 20 years. In that time I’ve had a car stolen, 2 cars vandalized, 1 car totaled by hail and, most recently, a major flood in the condo beneath mine. Each of the car issues were handled by John and his staff quickly, efficiently and with a smile. Kadeesha has aways answered my questions when it was time to insure a new car and is a pleasure to talk with. Most recently, when I had questions about a flood potentially coming from my plumbing, office manager Kelly Avila investigated and answered all my questions within hours. I hear insurance horror stories from friends and I simply do not relate. I cannot recommend John, Kelly and Kadeesha more highly!"

"Kelly is very friendly and personable."

"Ozzie was amazing and helpful through the whole experience! Definitely recommend to future customers."

"EDIT: I wanted to edit my review to add that this agency is more worried about the Google ratings than with their customers. Since I gave this review the owner (who had NEVER talked to me before) contacted me TWICE to guilty trip me, by saying that I should have contacted him before leaving a bad review. I had expressed my issues with the agency to other 2 employees more than once, and the owner NEVER contacted me to talk about my concerns. As soon as I wrote the review he messaged me to say that I should have contacted him. This agency needs better internal communication. If his employees don't bring the customers' concerns to him that is definitely not the customers fault. Just a terrible experience all around. ************************************* ORIGINAL REVIEW: I have been with State Farm for over 8 years in a different state and never had a single issue. Since I transferred my policy to this agency is one problem after another. The agents are rude when i have questions, but are quick on bringing insurance prices up every single opportunity, without any rhyme or reason. If you want to have a good experience with insurance I would highly recommend finding a different agency."

"I Fell and broke my ankle, I've been struggling for three months too get back on track. This was my insurance provider but when my insurance lapsed and canceled I tried too reinstate it but they pretty much said no. I don't know what kind of neighbor state farm thinks they are but they were not there when I needed them the most."

"Kelly is the best she has saved me so much money on all my insurance needs! She is very knowledgeable and very helpful! So glad I switched from Farmer's insurance! Best decision ever!"

"I first purchased my renters insurance here. When my auto ins. expired, I called John Hall agency & found their auto insurance rate was much better! Great fast service!"

"Great staff and service"

"Excellent service, great prices. John Hall can save you money. Saved me over $800 per year."

"Great place for your insurance needs. They are so helpful and friendly. Always let me know what’s going on when I deal with anything."

"Initially I was with another State Farm agent here in town, for unfortunate reasons I had sever ties with that agent. The first initial call I spoke with Kelly, she was able to provide me with helpful insight and thoroughly walked me through the transition. As if that wasn't enough she state that John aways like to meet with his clients and go over their policies. Due to COVID19 we had to schedule over the phone meetings. I had two different phone appointments with him, to better accommodate my schedule, he work with me. Then I was able to address some concerns I've had, it's not fun going through a motor vehicle accident (hit and run) not knowing what your policy will or will not cover! He walked me through all my benefits/policy thoroughly explained and educated me on soo much, also gave me helpful insight for future planning. He and his staff are very professional, thorough and genuine down to earth people. I'm happy I made the switch for the better."

"I’ve been with John Hall’s office for a long time & I’ve always received amazing service, as if I was family. Kelly is the best & has an answer to everything! John really cares about his clients & is one of the few agents that knows the whole process of his agency. I’d highly recommend this team & Insurance. I recommend them every chance I get! Thanks y’all!"

"We have been with John's office for many years now. They have always been very helpful and responsive."

"Love these guys, have been with them for quite some time. Have always been helpful and professional when my wife and i have ever needed help. strongly recommend!"

"Kelly was so helpful with getting us into the right policy!"

"Kelly and John have both been very helpful and easy to work with. They spend the time making sure we have the best coverage with the least overlaps and expenses. We have many types of insurance with State Farm and are very pleased with our agency."

"Kadeesha is one of the people that make the john hall agency great. Her attitude and friendliness is excellent and she is always willing to make sure you get what you need and that its right for you and your family"

"Kadeesha is very friendly & helpful. This is a great agency for all of your insurance needs."

"I have had only positive experiences with Jon and his amazing team"

"I can count on John and his team! Everytime I need anything, either for my car or home needs, they are responsive and timely. Thank you for the continued years of great service!"

"Absolutely LOVE the John Hall agency! The office workers have always been so helpful in keeping our insurance policies straight and definitely look for ways to help us save money. Having teens with a few fender benders means this service is very helpful! Thanks so much! You guys are truly appreciated!"

"Thank you guys soooo much for your top notch service and customer service! I always enjoy coming to the office and interacting with the staff. The staff at John Hall State Farm are always friendly and eager to help me find the cheapest rates possible!"